placing an order
e-mail:
If you have questions or comments, please feel free to
contact us at OrderDept@yahoo.com.
on-line:
The most efficient way to place an order is to use our Yahoo Store shopping cart feature. As you browse items around our site, place items you want to purchase in
your shopping cart. (HINT: Go ahead and put in items you are just thinking about. It's easier to discard them before you check-out than to try to find them again.) Once you have completed shopping, simply select "check-out" and you will be asked for information necessary in fulfilling your order. We reserve the right to limit quantities ordered.
by telephone or fax:
toll-free 866-PIG-TOYS (866-744-8697)
404-687-5200
by mail:
We accept postal money orders mailed to
Whirlwind Distributing
P.O. Box 2279
Decatur, GA 30031
payment authorizations
When providing your Amercian Express, VISA, MasterCard, or Discover credit card information, we allow the shipping and billing addresses to be different. We reserve the right to contact the cardholder directly and confirm that the purchase is authorized. This authorization may be made by the cardholder’s bank or credit card processor, our credit card processor, or by a customer service representative. In the event we cannot definitively receive authorization, we may hold the order to ensure the card has not been fraudulently used. loyalty credits
We have revamped and simplified the Loyalty Credit System. Loyalty Credits are available to all our on-line customers.
You will no longer need a separate client code to accumulate credits.
You will be able to apply and earn credits on the same order.
how loyalty credits work:
All Whirlwind purchases you make online will be automatically tabulated by your email address. If you use multiple email addresses, you will receive your credits on the address you used with each order. You will no longer need a separate client code to identify your purchases. On the last business day of March, June, September, and December, the loyalty system will calculate 5% of all purchases (not including shipping or taxes) made since the previous update and will issue a voucher to your email address(es) or snail mail the info to you.
how the vouchers work:
Whenever you receive a voucher, you may apply it against any purchase, provided that the Total Sale is at least $7.95 greater than the Voucher value. Just enter the unique Voucher Code when you checkout. The website will automatically discount your purchase total by the Voucher value. The Voucher is valid for 30 days from the date of issue, after which time it will expire, and can no longer be used. Vouchers can be combined and transfered from one account to another.
shipping
We do our best to keep every item on the website in stock and ready to ship. Items we know are out of stock are indicated on the website. Since some of our products are imported into the US, we experience shipping delays from time to time that may not be noted on the website. In these circumstances, you will be emailed with our best estimate of when the item will be available to ship. Please note that delivery days are business days and exclude weekends and holidays. domestic shipments:
(US including PR, USVI, GU, APO and FPO addresses)
methods: We use discreet, standard packaging materials with "Whirlwind Distributing" as our return address. Our same day order deadline is 3PM. Please note when selecting “Express” shipping methods that the transit time to most locations is guaranteed, but we may not always be able to ship your selection the same day you place your order. If you require your order in hand by a certain date, please email or call us to ensure the delivery date.Feel free to let us know if you have any special circumstances we can accommodate when shipping. APO and FPO addresses receive domestic postage rates, but are not trackable and are treated like international shipments (see International Shipments below for details) including the required US Customs declarations.
rates: We have simple, flat shipping methods regardless of the size of your order. Only $8.95 for US addresses shipped “Ground” including USPS First Class and Priority Mail, and DHL Ground. DHL “Second Day” delivery starting at $15.95 for US addresses with no "handling" or other hidden charges. If your shipping cost is greater than $25.95, we will email you with that total before shipping.“Express Mail” via USPS starting at $25.95 for US addresses with no "handling" or other hidden charges. If your shipping cost is greater than $35.95, we will email you with that total before shipping. Please note that some US zip codes do not receive next-day delivery guarantees via Express Mail.Over-sized and heavy items may not qualify for the ground flat rate shipping. For these items, we charge the actual shipping cost. We may ship over-sized and heavy items via UPS Ground, FedEx Ground, or the most reasonable carrier to your location.
online order tracking: We will automatically confirm to the email address you provide that your order has been received. Once it is processed, you will receive an order status email containing a URL that will show current status for your order. If you do not receive an order status email or you have not received your shipment within a week, please contact us immediately. Our USPS, DHL and FedEx deliveries DO NOT require signatures and are NOT specially insured. If you would like your shipment insured or sent with signature services, please request that in the comments field of your order form. Our responsibility is limited to providing proof that your order was shipped as requested. We cannot be held responsible for misdirected or lost shipments by carriers, so please consider adding insurance to your shipment.
re-shipments: On rare occasions, shipments are returned to us after delivery attempts were made to the address provided. We are happy to reship, but will charge the actual cost of shipping the package an additional time. In circumstances where we cannot reship, we will refund the order total minus the actual cost of shipping, minus 10% of the pre-shipping total as a restocking fee.
international shipments:
(including Canada and Mexico)
currency conversion
all prices quoted within our site are in US funds. If you would like to get an exact conversion in your currency, please use the currency converter found here:
http://www.xe.net/currency
altavista translation service
the pages of brownbottle.com are now available in several languages
http://babelfish.altavista.com/translate.dyn
methods and rates: Since rates and delivery standards vary greatly from one country to the next, our goal is for "Standard International" deliveries to arrive in about one week for around $25.00. Depending on what you order, this can usually be accomplished with International Priority Mail. Our system will automatically add $25.00 to your order. THIS IS ONLY AN ESTIMATE based on typical postage charges around the world. Obviously, if you order a small item your actual shipping charge will be reduced (minimum charge $15.00), and if you order large or heavy items, your actual shipping cost will increase. We will adjust the final price before charging you. If the shipping amount is greater than $100.00, we will email you with that total before shipping. Our "Standard International" shipping using "International Priority Mail" does not provide tracking. "Express International" is usually slightly more expensive and may arrive to the international destination's customs office a few days faster that Priority. The main difference is that "Express International" offers tracking. We will always email you the exact shipping charge for Express when you select the "Express" option. If you would like both rates, select the option "Compare Rates" and your choices will be emailed to you, and your order placed on hold until we hear back with your selection. Transport is at your own risk. By placing your international order, you agree to waive any chargeback rights you may have with your credit card processor in the unlikely event your shipment does not arrive. Our burden is limited only to providing proof that your package was actually shipped. All articles are shipped in secure and discreet packaging. It is possible that some items on our website may not be imported or be possessed by you in your country. It is not possible for us to check or know the laws and regulations in all countries around the world. It is your responsibility to be informed about the laws and regulations in your county. We do not accept any liability for any damage caused by the use, ordering or delivery of our products to you or by you. This also means we cannot be held responsible in any way for postal or custom regulations causing your shipment not to arrive. Import duties and taxes may be imposed by your government on shipments from outside your country. These charges are separate from any payments made to Whirlwind and are beyond our control or ability to predict. You are responsible for paying any fees charged by your government. Please check with your local post office or customs office for more information.
If for any reason the package is seized by Customs Officials, we will not issue a refund unless all products are returned to us in their original condition. If the package is returned to us by Customs Officials, the customer is still responsible for any shipping charges. A 10% restocking fee will be applied to orders returned by customs as "unclaimed" or as "illegal to import." Customers are responsible for all return shipping charges on exchanges/returns and warrantied items as well as thr return shipping back to you.
We require a $50 minimum merchandise total (US funds) on all international orders. We reserve the right to verify Credit Card account numbers on all International orders prior to shipping. The "BILL TO" and "SHIP TO" addresses must be the same, and must also be the same as the registered "BILL TO" on file with the credit card company.
We are required by law to include a commercial invoice with all international shipments, and we cannot reduce the dollar value of your items, or designate your package as a "sample" or a "gift."
Special arrangements are required when shipping to Russia, Nigeria, Romania, Hungary, Mexico, Egypt, the Philippines, and Indonesia. Please email us for details.
returns
We hold high regard for every item we carry. We test all battery-operated devices and inflatable items before they are shipped. Due to the nature of our products, it is our policy to accept returns exclusively for defective items and for unused items in their original packaging. We do this for the protection of our customers and so we can feel comfortable guaranteeing the safety and cleanliness of every item we sell.
The following is our Return Policy:
1. Custom made items and DVD's are under no circumstance returnable.
2. Toys absolutely must be unused in their original packaging.
3. Items returned as "defective" must be defective in that it will not initially perform in the manner that they was designed to.
4. Item must not have been subject to unusual treatment or abuse.
5. Item must be returned within 30 days of purchase.
6. Item may be returned for store credit only.(No cash or credit card refunds.)
7. We will exchange sizes on clothing. However, there are no store credits available for these returns and the items are subject to availability and additional shipping charges.
8. Please contact us for an RMA number and special return address before returning any item.
9. We charge a 10% restocking fee on returned items.
Once again, our Return Policy is designed for your benefit and protection so we can guarantee the cleanliness and safety of every product you purchase. Always be certain of measurements and details of items before ordering, and feel free to ask us questions before you order!
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